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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christina Donath

Christina Donath

October 16, 2024

5  out of  5
rating by Christina Donath
"Hope was very professional, well prepared for your conversation and helpful in providing solutions. It was a very pleasant experience working with her."
We responded:
"Christina: Thank you so much for your kind words, Christina! We're delighted to hear that Hope provided a helpful experience for you. Her dedication to finding personalized options and delivering great service is something we’re very proud of. If you need anything else, don’t hesitate to reach out—we’re here to help! – Jimmy "
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Raul Umanzor

September 27, 2024

5  out of  5
rating by Raul Umanzor
"Great service provided by this agency. Karen Fenedick was my agent and she was very helpful with my car, renters, and property insurance needs over many years. She was always attentive and was great with follow up. I would highly recommend working with this agency and Karen in particular."
We responded:
"Thank you so much for your kind words, Raul! We're thrilled to hear that Karen has provided such excellent service over the years and has been attentive to all of your insurance needs. We’ll be sure to pass along your appreciation to her. Thank you for recommending Karen and our State Farm team. We’re more than happy to assist you! – Jimmy "
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Grace Kraemer

September 27, 2024

5  out of  5
rating by Grace Kraemer
"Karen F. has provided my family with great customer service over the years. She is the best."
We responded:
"Thank you so much for your kind words, Grace! We’re thrilled that Karen has consistently provided you and your family excellent service over the years. We’re lucky to have her on our team, and we’ll surely pass along your appreciation. If you ever need anything, don’t hesitate to reach out—we’re here to help! – Jimmy "
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g ch

September 13, 2024

5  out of  5
rating by g ch
"Very good insurance office. Mrs Hope is very helpful and patient. The offer for home insurance was very good and reasonable. It is recommended. Giorgos from Athens"
We responded:
"Thank you so much for the 5-star review, Giorgos! We're thrilled to hear that Mrs. Hope was able to assist you with patience and care. We’re glad you found the home insurance offer at Jimmy Reid State Farm Agent to be a good fit! Your recommendation means a lot to us, and we’re here whenever you need us."
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Arnold Lawner

September 10, 2024

5  out of  5
rating by Arnold Lawner
"Very responsive service."
We responded:
"Thank you, Arnold, for your feedback! We’re glad to hear that you experienced responsive service from our team. If you ever need anything else, don’t hesitate to reach out. Thanks for choosing our State Farm team! – Jimmy "
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Michael Hirsh

September 9, 2024

5  out of  5
rating by Michael Hirsh
"After 14 years, I continue to be a satisfied customer. Recently, the rental complex where I reside requested a modification to my rental insurance policy. I called Hope Swanner, and within an hour the changes were made and the revised policy declaration e-mailed to me and the rental office. I really appreciate the excellent customer service this agency provides."
We responded:
"Thank you, Michael, for your continued support and loyalty over the past 14 years! We’re thrilled that Hope provided you with prompt and excellent service in updating your rental insurance plan. It’s our goal to make sure our customers’ needs are met quickly and efficiently. We truly appreciate your kind words and are happy to assist with anything else you need. Thanks again for choosing us! – Jimmy "
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Jenn Chow

September 5, 2024

5  out of  5
rating by Jenn Chow
"Hope is the best to work with! She reviewed a number of my condo policy documents and gave me such great advice on owners insurance and home insurance. She made sure I was getting all of the discounts and reviewed my previous policy and gave advice. Would absolutely recommend working with her."
We responded:
"Thank you, Jenn, for your wonderful feedback! We’re thrilled to hear that Hope provided you with excellent assistance. It’s great to know that she helped you feel confident in your coverage. Your recommendation means a lot to us, and we’re here for you anytime you need assistance. Thanks for choosing our State Farm team! – Jimmy "
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Enrique Santos

September 3, 2024

5  out of  5
rating by Enrique Santos
"I write to praise Ms. Herrera in your office. She is a consistently customer-centered Agent Assistant. I should know. . . I have been a State Farm customer for many, many years and have never come across anyone as cordial, well-prepared and knowledgeable as her."
We responded:
"Thank you so much, Enrique, for your kind words and for being a loyal State Farm customer for many years! We’re thrilled to hear that Ms. Herrera has made such a positive impact with her customer-centered approach. It’s wonderful to know that her cordial, well-prepared, and knowledgeable service has stood out to you. We’re lucky to have her on our team, and we appreciate your feedback. Thanks again for your support! – Jimmy "
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Fredy Cubas

August 30, 2024

5  out of  5
rating by Fredy Cubas
"This insurance agency offers a great variety of insurance products and services. They have a personalized approach, extensive experience and competitive prices. I would highly recommend them!"
We responded:
"Hi Fredy, thank you for this great review! Our team is always glad to help you with your insurance needs and provide expertise. -Jimmy"
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Carly Adams

August 30, 2024

5  out of  5
rating by Carly Adams
"Great experience working with Hope!"
We responded:
"Thank you, Carly, for your feedback! We’re so glad you had a great experience working with Hope. If you ever need anything else, we’re here to help. We sincerely appreciate your feedback and support! – Jimmy "
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Vickie Buttry

August 30, 2024

5  out of  5
rating by Vickie Buttry
"Hope Swanner is very knowledgeable, explaining in great detail so that I could understand the terminology and feel confident that, with her help, I chose the best coverage for my needs. Thank you Hope!"
We responded:
"Thank you, Vickie, for sharing your experience! We’re so glad to hear that Hope was able to explain everything clearly and help you choose coverage for your needs. If you ever need anything else, we’re here to help. Thanks again for choosing our team! – Jimmy "
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Front Counter

August 29, 2024

5  out of  5
rating by Front Counter
"Dawn is a great State Farm rep. She really knows her stuff. Always happy and cheerful. Check out Dawn for your insurance needs."
We responded:
"Thank you for your kind words! We’re thrilled to hear that Dawn has made such a positive impression with her knowledge and cheerful attitude. It’s great to know that you’re happy with the service she provides. If you ever need anything else, don’t hesitate to reach out. Thanks for recommending Dawn for your insurance needs, and for choosing us! – Jimmy "
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James McInerney

August 29, 2024

5  out of  5
rating by James McInerney
"Dawn is a consummate professional and really cares about her clients. She'll make sure that you will have the proper coverage and that you'll not overpay. Competitive rates with exceptional service. I highly recommend and be sure to ask for Dawn."
We responded:
"Thank you, James, for your fantastic feedback! We’re thrilled to hear that Dawn has provided you with exceptional service. Your recommendation means a lot to us, and we’re grateful for your feedback and support. If you ever need anything else, don’t hesitate to reach out. Thanks for choosing us! – Jimmy "
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Michael Johnson

August 28, 2024

5  out of  5
rating by Michael Johnson
"I've known Dawn for several years and her knowledge and desire to help is unmatched in the insurance industry. If you ever have questions about insurance or your current policies, talk to Dawn and she will give you the best advice to meet your insurance needs!"
We responded:
"Thank you, Michael, for your wonderful review! We’re thrilled to hear that Dawn has been such an important resource for you over the years. Her knowledge and commitment to helping customers are truly exceptional, and we’re glad to know she’s been able to provide you with excellent service. Your kind words mean a lot, and we’re here to support you with anything you need. Thanks for choosing our State Farm team! – Jimmy "
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Nicholas Rozek

August 27, 2024

5  out of  5
rating by Nicholas Rozek
"The Jimmy Reid Team is always ready to help and works proactively to make sure clients are getting the right advice and best options available. Dawn Fyock is so kind and so diligent! you couldn't be in better hands when it comes to your insurance needs. Recommend them in the highest degree!"
We responded:
"Thank you, Nicholas, for this amazing review! We are glad to help you with your insurance needs!"
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Sky Plumbing

August 27, 2024

5  out of  5
rating by Sky Plumbing
"I recently had the pleasure of working with Dawn Fyock for my insurance needs, and I cannot express enough how impressed I was with the level of service I received. Dawn took the time to thoroughly answer all of my questions without making me feel rushed. She showed a deep understanding of the insurance products and helped me navigate through the complexities of my options. I truly appreciated her willingness to clarify even the smallest details, ensuring I felt confident in my decisions. I left our meeting feeling informed and empowered, and I am grateful for Dawn's assistance. If you are looking for an insurance agent who is knowledgeable, friendly, and dedicated, I highly recommend reaching out to her. Thank you for making this process so easy and stress-free!"
We responded:
"Thank you so much for your incredible feedback! We’re thrilled to hear that Dawn provided such a high level of service and made your experience simple and stress-free. It’s wonderful to know that she took the time to thoroughly answer all your questions and made sure you felt confident in your decisions. Dawn’s dedication to helping our customers truly shines, and we’re so glad you had such a positive experience. If you ever need anything else, we’re here for you. Thanks again for your kind words and recommendation! – Jimmy "
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Joey Chambers

August 27, 2024

5  out of  5
rating by Joey Chambers
"Jimmy Reid Team. Thank you for the valuable insight into the benefits of having the right insurance coverage and the potential pitfalls of not being adequately insured. Your explanation was informative and greatly appreciated."
We responded:
"Thank you for taking the time to give us a great review."
Profile photo of SERVPRO of Wheaton/Kensington

SERVPRO of Wheaton/Kensington

August 27, 2024

5  out of  5
rating by SERVPRO of Wheaton/Kensington
"Dawn did such a wonderful job to helping me further understand the in's and out's of insurance, if you're looking for an insurance agent that makes the complicated world of insurance more comprehensive, go see Dawn! She'll have you covered."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic experience with Dawn. It’s great to know she made a positive impact on your experience. We’re here for you anytime you need assistance, and we appreciate your recommendation. Thanks for choosing our State Farm team! – Jimmy "
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Oscar Granados

August 24, 2024

5  out of  5
rating by Oscar Granados
"Great customer service and communication regarding my policies. Argentina is quick, responsive, and knowledgeable. I look forward to working with Jimmy Reid and Associates for my insurance needs!"
We responded:
"Thank you, Oscar, for your kind words! We’re delighted to hear that you’ve had such a positive experience with Argentina and our team. It’s great to know that her quick, responsive, and knowledgeable service has made a difference for you. We look forward to continuing to assist you with all your insurance needs. Thanks for choosing our State Farm team! – Jimmy "
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Roya Shambayati

August 22, 2024

5  out of  5
rating by Roya Shambayati
"I had the pleasure of working with Dawn to get a quote for auto and home owner’s policies last month. I was very impressed with her knowledge and professionalism throughout the process. In addition, she provided us with quotes in a timely manner and set up calls to provide detailed explanation. I would highly recommend her as a trust worthy and skilled insurance agent."
We responded:
"Thank you, Roya, for your thoughtful review! We’re delighted to hear that Dawn impressed you with her knowledge and timely service. It’s great that she provided clear and detailed explanations throughout the process. Your recommendation means a lot to us, and we’re grateful for your support. Dawn and our team are here to help if you ever need anything else. Thanks again for choosing us! – Jimmy "
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Seth Gibson

August 22, 2024

5  out of  5
rating by Seth Gibson
"KD was amazing and super supportive! (way better than that guy Jake from the commercials!). State Farm rocks."
We responded:
"Thank you Seth! We are so happy KD was able to help you with your insurance needs. Sincerely, Jimmy"
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Todd Greenbaum

August 22, 2024

5  out of  5
rating by Todd Greenbaum
"I know Dawn both personally and professionally. She is personable, professional and knowledgeable and I couldn't imagine anyone in the insurance business being a better fit for a consumer's needs."
We responded:
"Thank you, Todd, for your wonderful review! We’re thrilled to hear that Dawn has made such a positive impression, both personally and professionally. Her dedication to providing top-notch service truly shines through, and we’re grateful for your kind words. It’s great to know that you feel she’s the perfect fit for meeting our customers' needs. We’re here for you whenever you need us—thanks again for choosing us! – Jimmy "
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Beth Kittrell

August 22, 2024

5  out of  5
rating by Beth Kittrell
"I had twelve different business and personal policies with several different providers. Dawn in the Jimmy Reid/State Farm office helped me streamline my policies while providing more coverage at a lower cost. They are the best at explaining coverage and advising the best plan for you. I highly recommend!!!!!"
We responded:
"Thank you for the wonderful review, Beth! We appreciate your great review! Jimmy"
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C Sebring

August 21, 2024

5  out of  5
rating by C Sebring
"I've been a State Farm customer of Jimmy Reid's office for over 20 years and I wanted to write a review to express how happy I've been. Jimmy and his office staff are very knowledgeable and professional while providing excellent rates and service. I'd like to give a special shout out to Karen Fenedick who recently helped me with a policy change. Karen was quick and thorough with her responses and kept me updated throughout the entire process. She is the best!"
We responded:
"Thank you so much for your loyalty over the past 20 years and for sharing your wonderful experience! We’re thrilled that Jimmy and the team have consistently provided you with excellent service. We’re here for you anytime you need us, and we’re grateful to have you as part of our State Farm family. Thanks again for choosing us! – Jimmy "
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Diane Lorello

August 21, 2024

5  out of  5
rating by Diane Lorello
"Dawn Fyock is extremely knowledgeable and takes the time to understand your risks."
We responded:
"Thank you, Diane, for your kind words! We’re so glad to hear that Dawn’s knowledge and dedication have made a positive impact. If you need anything else, we’re happy to help with your insurance needs. Thanks again for choosing our State Farm team! – Jimmy "