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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tommy Smith

May 25, 2023

5  out of  5 rating by Tommy Smith
"Karen Fenedick is very professional and a pleasure to work with!"

Kathy Petro

May 25, 2023

5  out of  5 rating by Kathy Petro
"Karen is quick to act on any questions, or concerns I may have. Personalized customer service is rare these days. She defines what it is. Thanks, Karen!"

Sylvia Baruch

May 25, 2023

5  out of  5 rating by Sylvia Baruch
"Always great service from this team! Bob Fisher assists me often and is just wonderful."

J.P. Richard

May 22, 2023

5  out of  5 rating by J.P. Richard
"Argentina Herrera just did me a great service by getting me a nice refund on my policy. That's good service !"

ilene shelton

May 22, 2023

5  out of  5 rating by ilene shelton
"Thank you very much Karen for your discussion with us. We appreciate it."

Julyana Loren

May 22, 2023

5  out of  5 rating by Julyana Loren
"I have been with Jimmy Reid - State Farm Insurance since 2005 when I moved to my house in Montgomery Village-MD. I insured my home and my cars. Excellent team! Very knowledgeable, experienced, and professionals. I strongly recommend their services. They are all amazing. Karen Fenedick Agent Assistant, I-like the customer service that you have provided for my homeowners insurance. You did a great job with your presentation today. Your commitment to excellence for insurance matters, I sincerely appreciated. Thank you again."

MArcia Burroughs

May 8, 2023

5  out of  5 rating by MArcia Burroughs
"This is a terrific agency! We have happily used them for many years. Recently, we needed to update our coverages with them. Hope was especially helpful throughout the process. She is an asset to a great organization. Thank you, Hope!"

John Balzar

May 3, 2023

5  out of  5 rating by John Balzar
"Hope Swanner is a top-notch business woman -- a real asset to Jimmy Reid's shop. Thanks Hope"

Gila Idelman

May 1, 2023

5  out of  5 rating by Gila Idelman
"Karen Fenedick is professional, responsive and a pleasure to work with."

Frances McLeod

April 24, 2023

5  out of  5 rating by Frances McLeod
"stellar customer service and responsiveness. Karen was an absolute pleasure to work with and stayed on top of our requests maximizing value for us and proactively finding us savings. I cannot recommend highly enough. Thank you!"

p butler-nalin

April 13, 2023

5  out of  5 rating by p butler-nalin
"We've been with Jimmy Reid - State Farm Insurance since we moved to the DC area. I strongly recommend their services. Everyone on the team is very knowledgeable and so very helpful. Their (free!) annual insurance reviews are especially appreciated. Hope S. just completed our review and we were able to make really informed decisions thanks to how clearly she presented our options and explained the consequences of our coverage. The Jimmy Reid office is the only business phone number we keep on our favorites list! Give them a call, you won't regret it."


April 13, 2023

5  out of  5 rating by arctic949
"Karen Fenedick provided stellar customer service."

Ary Arifin

April 12, 2023

5  out of  5 rating by Ary Arifin
"all of my properties have been insured with Jimmy Reid - State Farm for many many years.. great reliable coverage on our homes, cars and road side service.. love them!"


April 12, 2023

5  out of  5 rating by Cooper
"The best experience and service available for insurance. Every individual in this office is professional and are excellent at what they do. Any time I have a question and call in, these kind people help me understand the best course of action to take and explain it in an easy to understand way. Karen and Dawn are both extremely helpful, but so is everyone I've spoken to here."

Franklin Salisbury, Jr.

April 10, 2023

5  out of  5 rating by Franklin Salisbury, Jr.
"As good as it gets; after a terrifying head-on collision in which Lexus ES 350 was totaled, Karen Fenedick and Jimmy Reid helped us complete and file a claim, work with MDOT re legal requirements following the accident, and with the logistics of leasing a replacement vehicle. Just like Patrick Mahomes reassures us, Like a good neighbor, State Farm [was, is and continues to be] there."

Silvia Muzi

April 6, 2023

5  out of  5 rating by Silvia Muzi
"Efficient and helpfu!"

Atousa Vali

April 6, 2023

5  out of  5 rating by Atousa Vali
"Karen is the best 👌 She privides excellent customer care!"

Loretta Gilmore

April 3, 2023

5  out of  5 rating by Loretta Gilmore
"I recently had the pleasure of working with Karen Fenedick to convert my renters insurance to homeowners. Karen was very responsive, knowledgeable, and available to assist whenever needed. I have yet to have an unpleasant experience with anyone at the Jimmy Reid office. I always feel like I am supported whenever I need assistance which I why I remain a customer with State Farm."

Cynthia Bolton

March 31, 2023

5  out of  5 rating by Cynthia Bolton
"Karen Fenedick was very helpful on Wednesday. She answered my questions in reference to where to send any claims from my accident on February 17th. She was very concerned about my physical well being as well. Very positive person who went beyond anything I expected to make sure I can still depend on Jimmy Reid State Farm Insurance Agent. Thank you so much Karen."

Ken Jewler

March 27, 2023

5  out of  5 rating by Ken Jewler
"I've been with State Farm for 35 years. They have never cancelled me and have kept my premiums in line with all other reputable insurance companies."

Melinda Lovins

March 18, 2023

5  out of  5 rating by Melinda Lovins
"Karen Fenedick was extremely knowledgeable, and so very patient and friendly. Speaking with her was a pleasure. She took time answering all my questions. If all customer service representatives were like her, companies would gain more customers."

Melissa Lorenzana

March 11, 2023

5  out of  5 rating by Melissa Lorenzana
"I appreciate the team for good customer service. Argentina Herrera is very attentive and helpful."

Elena Migunov

March 10, 2023

5  out of  5 rating by Elena Migunov
"I was very satisfied buying a property insurance from the State Farm. The Agent Assistant Karen Fenedick was the best insurance agent we ever had. In the past, we had to insure many properties that we owned, but working with Karen was the best experience. She is very friendly, efficient, professional, knowlegeable and flexible to a customer needs."

Boo Nagy

March 9, 2023

5  out of  5 rating by Boo Nagy
"Karen is wonderful! Excellent customer service!"

eliot sherman

March 1, 2023

5  out of  5 rating by eliot sherman
"Fantastic experience working with Karen Fenedick. She is proactive and extremely competent. Highly recommend!"